When purchasing our themes, you will receive free 6-month support service for problems regarding the theme. Once your free support service is expired, you can extend your support service to 12 months. But no matter whether your support service is expired or not, you always receive free life-time updates for the theme.
We really care about our customers and guarantee to response to all support questions within 48 hours since your support ticket is created.
We do custom development and design work only for our themes. We charge $25/hour for those types of custom works.
Theme installation for fresh sites, we charge $10 for our customers. The Envato WordPress Installation charges $50 for WordPress + Theme demo and plugin installation.